Providing reliable internet to Central Illinois since 2006(217) 330-6157

    Customer Support

    Our dedicated support team is ready to help with any technical issues or questions about your service.

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    (217) 330-6157

    Mon-Fri: 8am-8pm, Sat: 9am-5pm

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    Frequently Asked Questions

    Find quick answers to common questions about our services.

    How do I power cycle my router?

    Unplug your router from power, wait 30 seconds, and plug it back in. Allow 2-3 minutes for it to fully restart and reconnect.

    TP-Link router with three antennas

    How do I power cycle my Antenna?

    You will have one of these two devices that power your antenna. Pull the power cord from the receptable for 60 seconds and then plug back in.

    Black POE power adapterWhite POE power adapter

    What should I do if my internet is slow?

    If you're experiencing slow internet, try these troubleshooting steps:

    • Power cycle your router, antenna, and all connected devices.
    • Check if any vegetation has grown around your antenna that might be causing signal obstruction.
    • If you are performing a large upload, this can temporarily affect your internet speed. Wait for the upload to complete and your speeds should return to normal.
    • If these steps don't resolve the issue, please call our support team at (217) 330-6157 and we'll help get your service back to optimal performance.

    How do I upgrade my service plan?

    You can upgrade your plan by calling our customer service at (217) 330-6157.